Terms & Conditions
Last updated · July 17, 2026
These terms apply when you use lostsheepsalon.com, book an appointment, or receive messages from Lost Sheep Salon LLC (“we,” “our,” or “Lost Sheep Salon”). By using our site or services, you agree to these terms.
Text messaging (SMS) terms
Lost Sheep Salon offers text messaging to help you manage your appointments and get a quick reply when you reach out. Here is how the program works:
- What you will receive: replies to messages you send us, appointment confirmations and reminders, and updates about a service you have asked about.
- How you sign up: you consent to receive these texts by ticking the optional text-updates checkbox when you book online at lostsheepsalon.com/book — it is unchecked by default and is never required to book. You may also consent by calling or texting our business line at 412-668-5338, or by giving us your mobile number when you book an appointment in person or by phone.
- Message frequency: varies based on your appointments and how often you contact us.
- Cost: message and data rates may apply, depending on your mobile carrier and plan.
- Opt out anytime: reply STOP to any message to stop receiving texts. Reply HELP for help, or contact us using the details below.
We do not sell or share your mobile number. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and we never send you texts for third-party marketing. Carriers are not liable for delayed or undelivered messages. For how we handle your information, see our Privacy Policy.
Phone calls to the salon
Calls to our salon phone line are answered by an automated assistant. We do not record audio of your call. No recording is captured or stored at any point.
A written transcript of the call is kept so we have a record of what you asked for, including any message you leave for us and any appointment details you give. You are told this at the start of every call, before you are asked for anything.
If you would rather not have a transcript kept, tell the assistant and we will have someone call you back directly, or you can reach us during business hours and speak with a stylist. Transcripts are used only to run the salon. They are not sold or shared with third parties for marketing.
Appointments
Appointments are subject to stylist availability. If you need to cancel or reschedule, please contact us as early as you can so we can offer the time to someone else. Prices and services may change over time; the pricing shown at the time of your visit applies.
Card on file and cancellations
Booking online requires a payment card on file. It holds your appointment. Nothing is charged when you book, and you pay for your service at the salon as usual.
Your card details are entered into fields provided by Square and go directly to Square. Lost Sheep Salon never sees, handles, or stores your card number. Square keeps the card on file against your customer record. See our Privacy Policy for how that works.
Our cancellation policy. To ensure the best experience for every client, we ask that cancellations and reschedules be made at least 24 hours in advance. That gives us the chance to offer the time to someone else.
- Cancel or reschedule more than 24 hours before your appointment: no charge. You can do it yourself at lostsheepsalon.com/manage.
- Cancel within 24 hours of your appointment: up to 25% of the scheduled service total.
- No-show, or arriving 15 or more minutes late so we cannot complete the service: up to 100% of the scheduled service total.
Your authorization. By ticking the box at booking, you authorize Lost Sheep Salon to charge the card you have on file for these amounts if they apply. Inside 24 hours you cannot cancel online; contact the salon at 412-668-5338 and we will work it out with you. Life happens, and we would rather talk to you than charge you. Any fee charged is non-refundable.
You may ask us to remove your card at any time by phone, text, or email. You can still book by calling the salon.
Website use
You may use this website for your own personal, non-commercial purposes, such as learning about our services and getting in touch. Please do not attempt to disrupt the site, misuse our forms, or use the site in any way that is unlawful or harmful to others.
Our content
The photos, text, logo, and design on this site belong to Lost Sheep Salon and may not be copied or reused without our permission.
No warranties
This website and its content are provided as is. We do our best to keep information accurate and up to date, but we make no guarantees that the site will always be available or error free.
Changes to these terms
We may update these terms occasionally. The “Last updated” date above reflects the most recent revision. Continued use of the site or services after a change means you accept the updated terms.
Contact
Questions about these terms? Reach out directly:
Lost Sheep Salon LLC2712 Center Street
Pittsburgh, PA 15205
Brilyn@lostsheepsalon.com
412-668-5338
Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania.