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Our Promise

Privacy Policy

Last updated · May 22, 2026

Lost Sheep Salon LLC (“we,” “our,” or “Lost Sheep Salon”) respects your privacy. This policy explains what information we collect when you visit lostsheepsalon.com or contact us, how we use it, and the choices you have.

What we collect

We only collect information you give us directly:

  • Wedding inquiry form: your name, email, phone, wedding date(s), venue or city, bridal party size, services needed, and any notes you provide.
  • Email and phone: if you reach out via Brilyn@lostsheepsalon.com or 412-668-5338, we keep whatever information you share in those messages.
  • Bookings: when you book an appointment, that data is handled by our booking platform (currently Square). See their privacy policy for details on what they collect.
  • Payment card: booking online requires a card on file to hold your appointment. Your card details go directly to Square and are never seen, handled, or stored by Lost Sheep Salon or this website. See Card on file below.

We use Google Analytics and Vercel Analytics to understand website traffic, such as how many people visit, which pages they view, and where they come from. These tools use cookies and collect aggregated, anonymous usage data. They do not identify you individually, and we never use your information for advertising. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on.

How we use it

We use the information you give us only to:

  • Respond to your inquiry or booking request
  • Schedule consultations, trials, and appointments
  • Send contracts, invoices, and reminders related to your service
  • Communicate with you about your visit or event

We do not sell, rent, or share your information with third parties for marketing purposes. Ever.

Text messages

If you give us your mobile number by calling or texting our business line at 412-668-5338, or when you book an appointment, we may send you text messages about your appointment and your request, such as confirmations, reminders, and replies to your messages. Message and data rates may apply, and message frequency varies. You can reply STOP at any time to opt out or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We never sell or share your mobile number, and we do not send text messages for third-party marketing. Full details are in our Terms & Conditions.

Card on file

Booking an appointment online requires a payment card on file. This holds your appointment and lets us apply our cancellation policy, the same as booking through Square directly.

  • We never see your card. The card fields on our booking page are provided and displayed by Square inside their own secure frame. Your card number, expiration date, and security code go straight to Square. They do not pass through this website and are never stored on our systems.
  • Square stores it, not us. Square keeps the card on file against your customer record under their PCI-compliant handling. All we receive back is the card brand and the last four digits, so we can tell you which card is on file.
  • You are not charged to book. No payment is taken when you book. You pay for your service at the salon as usual.
  • When it can be charged. Only under the cancellation policy you agree to at booking: cancellations inside 24 hours, no-shows, and arrivals 15 or more minutes late. Amounts and full terms are in our Terms & Conditions.
  • Removing it. Ask us any time, by phone, text, or email, and we will delete the card from your Square customer record. You can still book by calling the salon.

We record that you agreed to the cancellation policy, and the date and time you agreed, so both sides have a clear record. We never store card numbers in that record.

Who has access

Your information is accessible only to Brilyn Fink, owner of Lost Sheep Salon, and salon staff who need it to perform your services. We use a small number of service providers to operate the business:

  • Vercel, hosts our website
  • Google Analytics, measures anonymous website traffic
  • Square, handles appointment bookings, client records, payment processing, and secure storage of any card on file
  • Resend, delivers inquiry emails from our website to Brilyn
  • QuickBooks, handles invoicing for wedding deposits and bookkeeping

Each of these providers is bound by their own privacy practices and only receives the minimum information needed to do their job.

How long we keep it

We keep inquiry information for as long as it’s reasonably useful to serve you. Active client and wedding records are kept for the duration of our relationship and a reasonable period after for tax, legal, and follow-up purposes. You can request deletion at any time (see below).

A card on file stays on your Square customer record until you ask us to remove it, or until the card expires. Ask and we will delete it.

Your choices

You can:

  • Request a copy of the information we have about you
  • Request that we correct anything that’s wrong
  • Request that we delete your information (we’ll do so unless we’re required to keep it by law, e.g., tax records)
  • Ask us to remove the card you have on file
  • Opt out of any future marketing emails (we currently don’t send any)

To make any of these requests, email Brilyn@lostsheepsalon.com and we’ll respond within a reasonable time.

Photo & social media

We sometimes photograph our work for portfolio, social media, and marketing purposes. If you would prefer not to appear in any photo or video, please tell your stylist at the start of your appointment. Wedding clients sign a separate photo release as part of their service contract, opt-out is available there as well.

Children

Our website and services are not directed to children under 13. We do not knowingly collect information from anyone under 13. If you believe a child has provided information to us, please contact us and we will delete it.

Changes to this policy

We may update this policy occasionally to reflect changes in how we operate or what the law requires. The “Last updated” date above will reflect the most recent revision. Continued use of the site after a change means you accept the updated policy.

Contact

Questions, requests, or concerns about this policy or your information? Reach out directly:

Lost Sheep Salon LLC
2712 Center Street
Pittsburgh, PA 15205
Brilyn@lostsheepsalon.com
412-668-5338

Governing law

This policy is governed by the laws of the Commonwealth of Pennsylvania.